Working online can feel a little isolating at times. It’s great when you need to sit down and focus on the task at hand, but it can be a bit of a challenge when it comes to keeping the lines of communication open with your colleagues or clients.
Since you’re not exposed to the day-to-day conversations and work banter that typically happen in an office setting, freelancing means you have to make more of an effort when it comes to communication.
Staying connected can be a challenge, especially when you factor in different time zones, work schedules, and availability. The good news is that with a little effort and some well-timed outreach, you can turn communication into an advantage for you.
Set expectations right away
Start things off on the right foot. You may want to talk with your client about their expectations, your schedule, and the pace of communication they can expect. For instance, let them know that you’ll plan to give them a status update as you complete each task or you’ll check in with them on Wednesdays at 9 a.m. If you show a willingness to be communicative and collaborative, you’re sure to make a great impression, which can help pave the way to more work and referrals in the future.
Web developer Md Rahatur Rahman tells us, “I had this client, he appreciated every delivery I made and encouraged me. At the end of the project, he paid more than the agreed amount. When I asked what was the extra amount for, he said that was the reward of good work and communication. On top of that, he created another hourly contract.”
Be clear
A big part of communicating effectively is the tone that comes through in your communications. As you’re writing an email or chatting in an instant message tool, keep in mind that things can easily get lost in translation—especially in this global, digital world. Before you hit the “send” button, it’s a good practice to reread your note to make sure it’s clear and conveys the message you intend. Be adaptable and adjust your communication style to fit the person on the receiving end. Consider having a live conversation if clarification is needed to help avoid confusion.
One tip from JavaScript developer Shubhadeep Roychowdhury, “Be available and proactive but not intrusive. When not available, clearly convey that as early as possible. Be to the point about the project yet keep it warm to a human level.”
Make sure everyone is on the same page
One great tip we’ve heard from successful freelancers is to send a follow-up email after a phone call or meeting. Not only does it help reiterate and confirm what was discussed, but it also helps to document the conversation in case an issue ever arises.
When in doubt, communicate
As the saying goes, when in doubt, ask. If you want to double-check any details that might be unclear, confirm something your client said, or are unsure of your next steps, it’s a good idea to contact your client and get clarity.
Web developer Indra Winata shared with us, “Communication is the most important thing. As a freelancer, I need to communicate with my clients well, so I can understand what they want, what they need, and I can give them some suggestions or innovative ideas based on my experience too. It will be a win-win solution for both client and freelancer.”
Communication is the key to completing a project well and taking your business to the next level. With these tips in mind, you’ll be on your way to success.
