Working remotely or building a small company is difficult, but it’s possible today. Some of today’s most notable companies, including Basecamp, Buffer, Virgin, and WordPress, are building companies with over 100+ employees worldwide. How did they do it?
They found the right tools.’ Practical tools are vital to your team’s culture, productivity, and success when living on opposite sides of the continent and in different time zones. We’ve tested hundreds of online tools to maximize how we stay connected, productive, and happy. Here is a list of the top 14 online tools you will find helpful for yourself and your team. The first four deal with connectivity, while the last four help to make your team happier. The remaining six tolls help to increase your team’s productivity.
1. Slack – Keeping Everyone Connected
Slack is a powerful and free way to coordinate with your team and keep everyone on the same page.
2. Help Scout – Customer Support Inbox Managed In One Place
When we first started, we coordinated all of our customer support through Gmail. That got messy — fast. With Help Scout, we can invite our support team to the application and coordinate all of our support tickets in one place. They also have a knowledge base feature that allows you to systematize your customer service.
3. Intercom – Live Customer Support
Intercom is a live chat support tool that allows you to send manual and automated notifications to visitors and customers inside the app based on their behaviors. It helps our customers get direct, immediate support, and helps us keep everyone happy.
4. Basecamp – Creating company milestones, goals, and organizing files
Basecamp has been around for over 17 years. Which is far longer than most team management tools out there. And their product shows it. It’s a great tool to organize everything in your company, or even for yourself to keep everything organized. They have a free plan for one project (also known as Basecamp), and you can input as many users as you want.
5. Stunning– Helping Customers Update Billing Information In One Click
Stunning is a new tool we’ve recently adopted in order to recover lost revenue in our business. A common issue that every business runs into is failed charges. This could be due to fraud, card expiry, or just the customer’s bank rejecting the charge for security reasons.
Stunning allows us to help update, remind, and empower customers to update their information with one click.
6. Trello – Coordinating Future Blog Posts, To-Do Lists, And More
Content marketing has been the biggest driver of our website growth thus far, and it’s growing faster by the month. People often ask how we can brainstorm, organize, and publish so many articles at a time. Before, we were using a Google Spreadsheet, which got pretty chaotic.
