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Genetics science tells us that life itself thrives via diversity. Your company does too.
Within your company, very different people with amazingly different backgrounds can produce astounding results providing they work together. This is the opposite of companies where a lack of diversity can lead to monolithic thinking.
It is up to you, the leader within your organization, to make sure diversity works well. This provides you with the largest talent pools to hire from and the most rapid integration of ideas.
In this article, I will look into the reason why some leaders are reluctant toward workplace diversity and how you can embrace it for success.
Resistance to diversity
It is worth noting that the opposing elements of comfort and stress.
We humans like the familiar. Things we know and understand are comforting, easy to contend with, and lack material stress. This explains why modern Silicon Valley has had a diversity problem. Not only have technical degree earners remained largely white and male, but the established executives are as well and find no stress in hiring people like themselves.
These managers and executives may lack any overt prejudice, but when hiring, they “go with what they know”.
Adding diversity to a workplace increases the workload and stress for some leaders. They have more to contend with, less understanding of the subtle cultural elements, and different team interpersonal frictions.
It is understandable, though not acceptable, that these managers take the easy way out and hire people with which they are familiar and for which they have trust in performance within a team.
But diversity is like manure; the added stress stinks but it helps you grow. Part of diversity expansion in any organization depends on managers understanding that long-term diversity is healthy for the organization and rewarding for managers and their teams.
Diversity requires work
In my book Tough Things First, I speak to that subject – doing the tough things first. They are those monumental and difficult tasks on which we humans tend to procrastinate, and by doing so, fail.
Diversity is a tough thing. It requires real effort. It requires executive and organization-wide commitment. It requires personal and corporate discipline to get it done well. A diverse organization left alone will not likely succeed.
In the list of tactical processes that follow, you will see that successful corporate diversity requires active participation, both in weeding out those elements that block functional diversity but also that accelerate its effective adoption.
How prejudice blocks functional diversity
While I was the CEO of Micrel, my staff had a meeting with Human Resources to discuss which universities we should recruit from. One of the proposed universities happened to be the one I graduated from. A vice president, who was unaware of this fact, said “no good students come from that school.”
He felt pretty awful when the VP of HR informed him that it was my alma mater. He had a tough time looking me in the eye.
I was not in the least offended by his comment. I put my arm around him and told him I appreciated his feelings. By choosing not to be offended, I was able to maintain a good relationship with him.
Indeed, one of the best ways to overcome prejudice – and thus enhance diversity – is to never be offended by comments and to encourage not being offended as part of the corporate culture.
Remember, everyone has a right to their own opinion. Only unwarranted opinions lack value.
Key then to a diverse company is this lack of prejudice because diversity becomes adversity when prejudice abounds. Contrary-wise, diversity without prejudice is wonderful.
Helpful diversity tactics
When establishing your corporate culture, your policy, and procedures, or even just chatting with employees, several tactics deal with prejudice in the workplace and ensure a diverse and productive organization.
1. Look for all the varietals
Prejudice comes in varieties – politics, religion, race, education, social status, and many other personal biases.
Encouraging thoughtful reception of everyone’s opinion goes a long way to quieting any type of prejudice.
2. Know that prejudice is universal
Statistics show that everyone harbors some form of prejudice (though most people won’t admit they have any).
Acknowledging that this is a common human trait allows you to think in terms of combatting all forms of prejudice, not a small subset. With this holistic view of humanity, you can address the disease, not a set of symptoms.
3. Be the example
Never say anything unkind about anyone. If something you say or do is not edifying and uplifting, it likely is evil.
In the workplace, where competing ideas are shared and debated, negativity is anti-diversity – it is a form of in-your-face denial. But positive attitudes cannot be universal within a company if its leadership is negative.
4. No swearing
I know some people are having a “you must be kidding” moment, but know that swearing builds barriers. Not everyone is immune to harsh language, and much of it comes from places of anger.
We had a zero-tolerance policy for vulgar or condescending language at Micrel for 37 years and it worked, as evidenced by us having the lowest employee turnover rate in our industry (and 36 profitable years).
5. Reward kindness
Promote kindness and understanding by rewarding employees who demonstrate these traits.
People do what you watch and what you reward. If you want a positive and supportive organizational culture, and one that embraces diversity as a norm, make sure the underlying mechanics of diversity are recognized.
6. Hire broadly
You need to hire great talent but often you have multiple candidates from very different backgrounds. You can foster diversity by hiring employees that don’t fit any one mold.
At Micrel, we had nearly 1,000 people with about every nationality background, and culture you can think of. I believe this made Micrel one of the more interesting places to work, caused employees to constantly think outside of their boxes, and made us one of the most successful semiconductor companies in the industry.
7. Respect
Having respect and dignity for every individual was another Micrel cultural pillar. When you look at most prejudices, they come from a position of lacking respect. This in turn projects upon the recipient and reduces their dignity.
By making respect a core value, your organization simultaneously increases the effectiveness of diversity while reducing the isolation caused by diminished dignity.
8. Honesty
Nobody can work effectively when trust is lacking. Trust begins with honesty.
Integrity – doing what is right even when nobody is looking – is the highest form of trust.
9. Encourage involvement
Acceptance can be tacit or involved. Putting yourself into the other person’s world, no matter how slightly, communicates open acceptance and thus trust.
To help foster acceptance of different cultures and nationalities at Micrel, I made it a practice to learn to communicate with employees in their native tongues. Doing this promoted good feelings among employees who knew they were respected no matter what their nationality or culture was.
Diversity and friction
For workplace diversity to succeed, the friction between people of different sexes, genders, races, and cultures must be reduced, and preferably eliminated. This can only happen with an overarching corporate culture based on trust and kindness.
Companies that create such cultures will dominate the global economy because they will draw from the largest talent pools and have low-friction environments that allow everyone to focus on doing great things.
